Shipping, Returns & Warranty

• Orders ship the next business day after you place them.
• Delivery takes 3 to 5 business days after your order ships. We email you when it ships.
• Shipping is a flat $9.99 on orders under $75, and free at $75 or more. The $75 is measured on the merchandise subtotal after discounts.
• We ship to all 50 states and Washington, DC, including PO boxes.
• Sales tax applies to shipping.

• You have 30 days from the date of purchase to return an item.
• The product must be new and unused, in good visible condition, with its box, accessories and the original Lotus Depot invoice.
• Defective product is exchanged or refunded, and we refund the return shipping. See Defective items below.
• Non-defective returns: you pay the return shipping, and a restocking fee of up to 15% may apply.
• Your refund is processed automatically when we receive the return. Your bank may take 5 to 7 business days to show it.

How to start a return

Message us on WhatsApp or send an email with your invoice or order number, and we will tell you the next step.

• If a product has a factory defect, return it within 30 days of purchase and we will exchange or refund it.
• It must be in good visible condition, with the original box, accessories and the original Lotus Depot invoice.
• If the product shows wear or damage from use, the refund may be partial.

• Every tool we sell comes with the full manufacturer warranty. Lotus Depot does not offer a separate store warranty.
• After the first 30 days, only the manufacturer warranty applies.
• File your claim directly with the manufacturer on the manufacturer’s website, using your Lotus Depot invoice as proof of purchase.
• Lotus Depot does not handle manufacturer warranty claims.

Keep your invoice. You will need it for any warranty claim.